New Unisys Support Portal Artifacts

The following artifacts are available to help you use the Unisys Support Portal.

For Unisys Support Incidents

For ClearPath, Stealth, etc. warranty and maintenance support

• FAQ Document (updated 8/11/2020)
• Support Portal User Guide (updated 8/14/2020)
• Accessing and Navigating the Portal Video
• Creating and Managing Incidents Video
• Process Document to Access Service Requests
• Okta SSO End User Training Guide

For Unisys Support Work Orders for Field Services

• Field Services User Guide - Self Registration
• Field Services User Guide - Create Work Order
• Support Portal Training for FS End Users - Basic Navigation Video
• Support Portal Training for FS End Users - Create Work Order Video

For Unisys Service Partners

• Unisys Support Portal Training for Service Partners (PPTX Version 5 - 8/31/2020)
• How to Cancel Work Orders
• How to Reset and Change Your Password
• How to Navigate Your Dashboard

For support using the new Portal

• HyperCare Plan

Note: the preferred browser for the support portal is Chrome.