Product Support

Public Support Login

Unisys will be changing some Internet facing IP addresses that some clients may have configured manually. The Product Support web site will be affected by this change.

This change will be transparent if access is by name and unlimited access to the internet is provided. However, some clients implement firewalls, DMZs, proxy servers, etc., that have to be configured with the hostname and IP address before access to that server is possible.

The following table shows the hostname, current IP address, new IP address, the date the new IP address will be available for testing, the date the new IP address replaces the old, and the date the old IP address will be removed.

Firewall testing may be done after the "New IP Available Date". Testing can be done with:

telnet [IP address] [port]

Component Protocol Ports Hostname Current IP
Address
New IP
Address
New IP
Available
Date
DNS Change
Date
Current IP
Address
Removal Date
Unisys Product Support Website HTTPS 443 www.support.unisys.com 192.61.3.3 192.59.136.195 9/15/2018 10/13/2018 10/27/2018
Unisys Public Support Website HTTPS 443 public.support.unisys.com 192.61.3.13 192.59.136.205 9/15/2018 10/13/2018 10/27/2018
Unisys Napcare Support Website HTTPS 443 www.napcare.unisys.com 192.61.3.9 192.59.136.201 9/15/2018 10/13/2018 10/27/2018

 

For more information see CTB 9403 (after logging in).


Client Instructions

If you have a Support Services e-Service Portal user-id, use the "Log-in via Support Services Portal" button below.  If you do not have a user-id and you need access to entitled information, you may register through the Support Services e-Service PortalDo not bookmark the Support Services e-Service Portal log-in page.

Portal Log-in

For the Support Services e-Service Portal, your user-id is generally your e-mail address.  If you forgot your Support Services e-Service Portal password, click here for help.

Service Incidents can be created in the Support Services e-Service Portal web site.

Unisys Employee Instructions

Registration is no longer required.  Click the "Log-in via the Support Services Portal" above and enter your e-mail address (generally firstname.lastname@unisys.com) and Windows Domain password (usually your PC password).  You can also enter your Tracker user-id and password below.

Log-in with a Tracker User-id

Your user-id is up to 12 characters in length.  If you forgot your Tracker password, click here for help.

 
  User-id:  
  Password:    
     
 
Paper copies are not controlled and may be out of date; reference the Product Support Web site for current data.